Features & Benefits

iCRM® Features & Benefits: iCRM® is a Customer Relationship Management application suite for any size company. It provides an environment and the tools to create and evolve a customer-focused knowledge database. The applications support integrated processes that allow customer-oriented organizations to retain and grow their customer base. .

Sales, Marketing, Customer Services Solutions increase profits through:

	Targeted marketing
	Closed loop, integrated selling & service processing
	Increased customer loyalty

Telemarketing Features:

	Call and activity lists
	Lead management
	Scheduling
	Lead source and activity tracking for campaigns

Customer Service Features:

	Sales and customer service communication
	Customer inquiries and resolution tracking
	Linking to billing and accounting system
	Call escalation, tracking and scheduling

Marketing Features:

	Customer profiling
	Marketing campaigns
	Literature fulfillment
	Lead source tracking
	Document history
	Daily, cycled and repeat mailings
	Product and service management
	Function and meeting planning

Business Process Management:

	Process modeling and processes integration
	Action triggers and event drivers
	Knowledge base

PageGate Features & Benefits: ProCRM's integration with PageGate is a transparent. Users create messages in iCRM and the messages are passed server to server, with PageGate managing message delivery. Follow up actions and task assignments are sent to staff, directly to their pagers or cell phones.

	Web paging (intranet and Internet)
	Email notification and email paging
	Can run as a system service
	Log of message transmissions
	Transmission to single or mutiple pagers
	Supports multiple modems and/or direct connection to the paging terminal
	Group paging, pre-programmed messages, on-call paging and scheduled paging
	Scanning of a predetermined file for text messages

Combined Benefit of PageGate & iCRM: Receive instant notification on pagers and mobile phones about network status

	Features & Benefits
	Press Announcements
	Technical Support - support FAQ and requirements
	Download - free evaluation download(s)
	Demonstrations - slide show demonstration
	Pricing
	Purchase - purchase options
	iCRM® - manufacturer home page

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