Company Name: IBM Global Services UK
Web Address: www.uk.ibm.com

Business Description: IBM Global Services is a customer service center that provides technical services through outsourcing to customers.

White Paper: Frequently IBM's Global Service's customers require quick updates on outages, updates on resolutions and other similar items. IBM Global Services, uses PageGate to keep people informed, both on a customer and support staff level.

Customer Quote: "We have also found paging is also useful in areas where cell phones have poor reception, so they can almost be certain messages get through".
Paul Bonehill, IBM Global Services UK